Philip Kotler : Né le 27 mai 1931 à Chicago. Professeur de marketing international de E&J Johansson et Dettingchweed à la Kellogg's School of Management de la Northwestern University dans l'Illinois. Il a obtenu sa maîtrise à l'Université de Chicago et son doctorat au Massachusetts Institute of Technology, tous deux en économie. Après son doctorat, il a étudié les mathématiques à l'Université de Harvard et les sciences du comportement à l'Université de Chicago. Il a été choisi par le Financial Times en 2001 comme le quatrième penseur le plus important dans le domaine de la gestion, classé après Peter Drucker, Bill Gates, Jack Welch. En 2008, le Wall Street Journal l'a nommé le sixième penseur d'affaires le plus influent. Kotler travaille comme consultant pour plusieurs grandes entreprises américaines telles qu'IBM, Michelin, American Bank, General Electric, Motorola. Son conseil dans le domaine des stratégies marketing, de la planification et de l'organisation en marketing management, marketing international. Kotler organise des tables rondes et des conférences dans divers pays du monde. Son livre (Marketing Management), dans ses douze éditions, est considéré comme le livre de base pour l'enseignement du marketing dans de nombreuses universités à travers le monde, et il a également été traduit dans de nombreuses langues. Sur sa définition du marketing, Kotler adopte la description du marketing de Peter Drucker, qui est que le marketing ne peut pas être considéré comme une fonction indépendante dans l'organisation (l'entreprise), mais fait partie de toutes ses fonctions... C'est la vision des produits de l'organisation du point de vue du client. Kotler est considéré comme un pionnier du marketing.talk.
Marketing in the Public Sector: A Roadmap for Improved Performance pdf par Philip Kotler
Praise for Marketing in the Public Sector “Professionally, as an academic turned politician, this book–if published a few years earlier–would have made my life much simpler. This book lays out, in detail with concrete examples, how to conduct a grand plan for change. Particularly impressive is the application of different marketing principles along each step of the transition process toward establishing an efficient service-oriented governmental agency.” Somkid Jatusripitak, Ph.D., Deputy Prime Minister and Minister of Commerce, Royal Thai Government “This book is filled with insights for people who want to communicate effectively about government programs, but it should also be on the bookshelf of any government manager who needs to think creatively about how to improve customer service. Every page contains information and ideas that public-sector leaders can, and should, put in their management tool kits.” Christine O. Gregoire, Governor, Washington State “Increasingly, public sector managers have been challenged to ‘do more with less.’ Marketing in the Public Sector demonstrates that marketing is not simply another line-item expense, but rather a set of tools that help public servants allocate resources more effectively and efficiently. The book is chock-full of real-world stories of creative marketers working within diverse organizations, all of whom have come to understand that marketing is not simply advertising or persuasion, but rather a mindset.” E. Marla Felcher, Ph.D., Adjunct Lecturer in Public Policy, John F. Kennedy School of Government, Harvard University “Kotler and Lee are teaching governments to motivate by invitation rather than intimidation. Instead of complaint and reaction, they work to create a culture of contagious cooperation that can replace rulemaking with social consensus. This is a practical manual for un-clogging hearing rooms, cooling tempers, and putting government back on the side of the people who pay for it.” Dave Ross, CBS News Commentator “Marketing in the Public Sector provides an excellent planning framework for public sector officers engaged in all levels of marketing and communications. Showcasing real-world examples, it successfully demonstrates the marriage of commercial marketing concepts into public sector practice.” Dr. K Vijaya, Director, Corporate Marketing & Communications, Health Promotion Board, Singapore “Public sector organizations are now faced with an urgent need to stand out from the crowd in order to successfully compete for funding, talent, and influence. Philip Kotler and Nancy Lee have written a unique, practical, and timely book containing comprehensive guidelines and cases that those involved in the marketing of public sector organizations will find absorbing and most useful.” Paul Temporal, Group Managing Director, Temporal Brand Consulting, Author of Public Sector Branding in Asia “Every day, professionals in the public sector deliver thousands of programs and services in increasingly demanding environments. This book is a ‘must read’ and a standard reference for every public servant engaged in public sector marketing and communications. Congratulations to Kotler and Lee for creating a book that is both educational and practical.” Jim Mintz, Director, Centre of Excellence for Public Sector Marketing Use time-tested marketing principles to increase citizen participation, compliance, and support Leverage proven “4Ps” marketing tactics: optimize product, price, place, and promotion Segment your markets, reach your clients where they are–and satisfy them Influence positive behavior: 12 social marketing principles that work Marketing in the Public Sector is a groundbreaking book written exclusively for governmental agencies. It offers dozens of marketing success stories from agencies of all types–from around the world–so that you can make a difference in your organization. World-renowned marketing expert Dr. Philip Kotler and social marketing consultant Nancy Lee show that marketing is far more than communications and has at its core a citizen-oriented mindset. You’ll become familiar with the marketing toolbox and come to understand how these tools can be used to engender citizen support for your agency, increase utilization of your products and services, influence positive public behaviors–even increase revenues and decrease operating costs. This book offers no-nonsense roadmaps on how to create a strong brand identity, gather citizen input, and evaluate your efforts. It presents a step-by-step model for developing a marketing plan, pulling the lessons of the entire book together into one, high-impact action plan. Simply put, this book empowers you to build the “high-tech, high-touch” agency of the future–and deliver more value for every penny you spend.